FAQ

🌍 Worldwide Shipping

We ship our premium dog cave beds to over 200 countries from multiple warehouses:

  • Australia/Asia: Shipped via Australia Post or EMS
  • Europe/US: Shipped via First-Class Package or Registered Airmail
  • Free shipping to most destinations

Note: Some remote locations may have restrictions. We'll notify you if we can't ship to your area.

⏳ Delivery Times

After processing (2-5 business days), estimated delivery:

Destination Delivery Time
USA 10-20 business days
Canada/Europe 10-20 business days
Australia/NZ 7-14 business days
Latin America 20-40 business days
Other Countries 20-45 business days

Delays may occur due to customs or logistics issues.

📦 Tracking Your Order

  • You'll receive a tracking number via email once shipped
  • Tracking updates may take 2-5 days to appear
  • Contact us if no updates after 5 business days

🔄 Returns & Refunds

Wrong/Damaged Item?

  • Email us at support@dogegis.com within 30 days
  • Include photos of the issue
  • We'll refund or replace immediately - no return needed

Changed Your Mind?

  • Keep the dog cave bed and get a full refund
  • Consider donating to a local shelter
  • (No returns required - we prioritize sustainability)

❌ Order Cancellations

  • Possible only before shipment (within 24 hours)
  • Received your order anyway? Donate or recycle it

🌱 Our Sustainability Promise

To reduce waste:

  • We don't require returns
  • All packaging is recyclable
  • Products designed for long-term durability

❓ Need Help?

Contact our support team:
📧 support@dogegis.com
⏳ 12-24 hour response time

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