FAQ

🌍 Worldwide Shipping

We ship our premium dog cave beds to over 200 countries from multiple warehouses:

• Australia/Asia: Shipped via Australia Post or EMS
• Europe/US: Shipped via First-Class Package or Registered Airmail
• Free shipping to most destinations

Note: Some remote locations may have restrictions. We'll notify you if we can't ship to your area.

⏳ Delivery Times

After processing (2-5 business days), estimated delivery:

Delays may occur due to customs or logistics issues.

📦 Tracking Your Order

• You'll receive a tracking number via email once shipped
• Tracking updates may take 2-5 days to appear
• Contact us if no updates after 5 business days

🔄 Returns & Refunds

Wrong/Damaged Item?

• Email us at support@dogegis.com within 30 days
• Include photos of the issue
• We'll refund or replace immediately - no return needed

Changed Your Mind?

• Keep the dog cave bed and get a full refund
• Consider donating to a local shelter
• (No returns required - we prioritize sustainability)

❌ Order Cancellations

• Possible only before shipment (within 24 hours)
• Received your order anyway? Donate or recycle it

🌱 Our Sustainability Promise

To reduce waste:

• We don't require returns
• All packaging is recyclable
• Products designed for long-term durability

❓ Need Help?

Contact our support team:
📧 support@dogegis.com
⏳ 12-24 hour response time