Return & Refund Policy

Dogegis Return & Refund Policy

📦 30-Day Return Policy

We offer 30-day returns from the delivery date. To qualify:

• Item must be unused and in original condition
• Original packaging required (except for damaged/incorrect items)
• Return request must be initiated within 30 days

Note: Holiday bundles, promotional items, and final sale products are not eligible for refunds (store credit only)

🔄 How to Initiate a Return

1. Contact Support: Email: support@dogegis.com with: Order number/Reason for return/Photos (if damaged/incorrect item)
2. Wait for Approval: Our team will respond within 24 hours
3. Ship Item Back: Use the provided return address (do not ship to the original sender)

🔍 Common Return Scenarios

📦 Damaged or Defective Items

If your item arrives damaged:

• Contact us within 48 hours of delivery
• Provide photos of: Damaged product/Packaging with visible labels
• We'll ship a replacement immediately

❌ Incorrect Item Received

If you received the wrong product:

• Contact us within 7 days of delivery
• Include photos of: Item received/Packaging labels
• We'll send the correct item or issue a refund

📏 Wrong Size/Color Selected

For size/color exchanges:

• Contact us within 14 days
• Customer pays return shipping
• Refund or exchange processed within 2 business days after receipt

💸 Refund Process

• Approved refunds processed within 5-10 business days
• Refunds issued to the original payment method
• Shipping fees non-refundable (except for our errors)

⚠️ Important Notes

• Address Errors: We're not responsible for incorrect shipping addresses
• Processing Time: Allow 1-4 business days for return processing
• Non-Returnable Items: Used or washed products/Items without original packaging/Final sale items
  

📞 Need Help?

Contact our support team:

• Email: support@dogegis.com
• Response time: 12-24 hours
• Include the order number for faster service